Term and Conditions

1. Acceptance of Terms

By accessing and using cutieplustoysstore.com, you acknowledge that you have read, understood, and agree to be bound by these Terms and Conditions. If you disagree with any part of these terms, please do not use our website.

2. User Responsibilities

As a valued customer, we ask that you:

• Provide accurate and complete information when creating an account or placing an order
• Maintain the confidentiality of your account credentials
• Use the website only for lawful purposes
• Not attempt to gain unauthorized access to any part of our website
• Not use our website to distribute any malicious software or content
• Respect our intellectual property rights and not copy or distribute our content without permission

3. Products and Services

3.1 Product Descriptions

We take great care to ensure our product descriptions, images, and specifications are accurate. However, slight variations in color or design may occur. If a product doesn’t meet your expectations, please refer to our return policy.

3.2 Product Availability

All orders are subject to product availability. If an item is out of stock after you place an order, we will notify you and provide a refund or alternative options.

3.3 Special Product Notes

4. Orders and Payment

4.1 Order Process

When you place an order:

• You will receive an order confirmation email
• We process orders within 1-2 business days after payment confirmation
• We reserve the right to cancel any order for reasons including but not limited to: suspected fraudulent activity, pricing errors, or product unavailability

4.2 Payment Methods

We accept the following payment methods:

• Visa
• MasterCard
• JCB
• PayPal

All payments are processed securely. We do not store your complete payment information on our servers.

4.3 Pricing

All prices are listed in US dollars. We reserve the right to adjust prices at any time, but price changes will not affect orders already confirmed.

5. Shipping Policy

5.1 Shipping Areas

We ship globally, excluding some Asian countries and select remote areas. If you’re unsure whether we ship to your location, please contact us before ordering.

5.2 Shipping Options

• Standard Shipping: $12.95 via DHL or FedEx (10-15 days after shipping)
• Free Shipping: Available for orders over $50 via EMS (15-25 days after shipping)

5.3 Delivery

Once your order ships, you’ll receive a tracking number via email. Delivery times are estimates and not guaranteed, as they depend on carrier performance and customs processing.

6. Returns and Exchanges

6.1 Return Window

We accept returns within 15 days of the delivery date. To be eligible for return:

• Items must be unused and in original condition
• Original packaging must be complete
• All tags must be attached
• You must provide proof of purchase

6.2 Return Process

To initiate a return:

1. Contact our team at [email protected] with your order details
2. Wait for approval and shipping instructions
3. Ship the item to our Returns Department at:
   Cutie Plus Toys Store
   Returns Department
   4209 Daffodil Lane
   BOSTON, US 31626

6.3 Refunds

Refunds are issued to the original payment method within 5-7 business days after we process your return. Original shipping fees are non-refundable.

6.4 Return Shipping Costs

Customers are responsible for return shipping costs unless the return is due to our error (e.g., damaged or defective item).

7. Intellectual Property

All content on this website, including but not limited to text, graphics, logos, images, and product designs, is the property of Cutie Plus Toys Store and protected by international copyright laws. You may not use, reproduce, or distribute any content without our express written permission.

8. Limitation of Liability

Cutie Plus Toys Store shall not be liable for any indirect, incidental, special, consequential, or punitive damages resulting from:

• Your use or inability to use our website or services
• Any unauthorized access to or use of our servers
• Any interruption or cessation of transmission to or from our website
• Any bugs, viruses, or similar that may be transmitted through our website
• Any errors or omissions in any content
• Any delays or failures in delivery beyond our reasonable control

Our total liability for any claim related to your use of our website or products shall not exceed the amount you paid for the product(s) in question.

9. Privacy

We respect your privacy and are committed to protecting your personal information. Our Privacy Policy explains how we collect, use, and safeguard your data. By using our website, you consent to our privacy practices.

10. Governing Law

These Terms and Conditions are governed by the laws of the United States. Any disputes shall be resolved in the courts of Boston, US.

11. Changes to Terms

We reserve the right to modify these Terms and Conditions at any time. Changes will be effective immediately upon posting to our website. Your continued use of our website after changes constitutes acceptance of the modified terms.

12. Contact Information

If you have any questions about these Terms and Conditions, please contact us:

Thank you for choosing Cutie Plus Toys Store, where every plush deserves a loving home, and every customer deserves a smile! 🧸✨