Welcome to Cutie Plus Toys Store, where every plush friend is waiting to find its forever home! 🧸✨ We’re dedicated to making your shopping experience as delightful and cuddly as our toys. Below, you’ll find all the details about our shipping and return processes to ensure everything goes smoothly.

Shipping Information

We ship globally (excluding some Asian countries and select remote areas) to bring joy to plush lovers everywhere. Here’s how we get your adorable companions to you:

  • Order Processing Time: All orders are processed within 1-2 business days after payment confirmation.
  • Standard Shipping:
    • Carrier: DHL or FedEx
    • Cost: $12.95
    • Delivery Time: 10-15 days after shipping
  • Free Shipping:
    • Carrier: EMS
    • Available for orders over $50
    • Delivery Time: 15-25 days after shipping

Once your order ships, you’ll receive a tracking number via email so you can follow your plush’s journey to your doorstep!

Returns & Exchanges

We want you to be completely happy with your new friends. If something isn’t quite right, our hassle-free return and exchange process is here to help. Please read our policy carefully to ensure a smooth experience.

Quick Policy Summary

  • Return Window: 15 days from the delivery date
  • Condition: Items must be unused, in original packaging with all tags attached
  • Non-Returnable Items: Due to their nature, the following cannot be returned or exchanged:
    • Greeting Cards (once removed from packaging)
    • Stickers (once backing is removed)
    • Mystery Bags (as the surprise element is part of the fun!)
  • Refund Method: Refunds are issued to the original payment method within 5-7 business days after we process your return.

Our Step-by-Step Return & Exchange Process

  1. Check Eligibility

    Before starting a return, make sure:

    • It’s within 15 days of delivery
    • The item is in original condition (unused, undamaged, with tags intact)
    • Original packaging is complete
    • You have your order confirmation or proof of purchase

    Please Note: For hygiene reasons and the unique nature of certain products, we cannot accept returns on Greeting Cards, Stickers, or Mystery Bags once they’ve been opened or used. This helps us maintain the magic and quality for all our customers!

  2. Contact Our Team

    Email us at [email protected] with the following details:

    • Your order number
    • Product name and reason for return/exchange
    • Photos of the item (if applicable, e.g., for damaged items)

    Or use our handy template for a quick request:

    Subject: Return/Exchange Request – Order #[Your Order Number]

    Body:
    Dear Cutie Plus Toys Team,
    I would like to request a [return/exchange] for my recent order.
    Order Number: [Your Order Number]
    Product Name: [Name of Product]
    Reason for Return/Exchange: [Please describe the reason]
    Preferred Solution: [Refund / Exchange for (specific product)]
    I confirm the item is unused and in its original packaging with all tags attached.
    Thank you,
    [Your Name]

  3. Wait for Approval & Instructions

    Our plush-loving team will respond within 1-2 business days with:

    • Return authorization (if approved)
    • Shipping instructions and return address
    • A return shipping label (if applicable)
  4. Ship Your Return

    Once approved, send your return to:

    Cutie Plus Toys Store Returns Department
    4209 Daffodil Lane
    BOSTON, US 31626

    We highly recommend using a trackable shipping service and keeping your tracking number safe for reference.

  5. Receive Your Refund or Exchange

    After we receive and inspect your return:

    • Refunds: Processed within 5-7 business days to your original payment method (Visa, MasterCard, JCB, or PayPal). You’ll get an email confirmation once it’s done.
    • Exchanges: Shipped within 1-2 business days after return processing. We’ll send a confirmation email with tracking details.

Important Notes

  • Return Shipping Costs: Customers are responsible for return shipping costs unless the return is due to our error (e.g., damaged or defective item). Original shipping fees are non-refundable. For exchanges due to defects, we’ll cover all shipping costs.
  • International Returns: Since we serve customers worldwide (except some Asian countries and select remote areas), please note that international return shipping costs and any customs duties are the customer’s responsibility.
  • Damaged or Defective Items: If your plush friend arrives damaged or defective, contact us immediately at [email protected] with photos. We’ll arrange a replacement or refund and cover all shipping costs—because every toy deserves a perfect start!

Need Help?

Our customer service team is here to make your experience as warm and fuzzy as our plushies! Reach out to us at [email protected]. We typically respond within 1-2 business days and will do our best to resolve any concerns quickly.

Thank you for choosing Cutie Plus Toys Store—where we believe every plush deserves a loving home, and every customer deserves a smile! 🧸✨