Welcome to Cutie Plus Toys Store! We want you to be completely satisfied with your adorable new companions. If your plush friend hasn’t quite found its forever home with you, we’re here to help with our hassle-free return and exchange process.

Quick Policy Summary:

  • Return Window: 15 days from delivery date
  • Condition: Items must be unused, in original packaging with tags attached
  • Non-returnable: Greeting Cards, Stickers, and Mystery Bags (due to their nature)
  • Refund Method: Original payment method (within 5-7 business days)

Our Return & Exchange Process

Step 1: Check Eligibility

Before initiating a return, please ensure:

  • It’s within 15 days of delivery
  • Item is in original condition (unused, undamaged, with tags)
  • Original packaging is intact
  • You have your order confirmation or proof of purchase

Please Note: For hygiene reasons and due to the nature of these products, we cannot accept returns on the following items:

  • Greeting Cards (once removed from packaging)
  • Stickers (once backing is removed)
  • Mystery Bags (as the surprise element is part of the product experience)

Step 2: Contact Our Team

Email our customer service team at [email protected] with:

  • Your order number
  • Product name and reason for return/exchange
  • Photos of the item (if applicable)

Or use our convenient return request template:

Subject: Return/Exchange Request – Order #[Your Order Number]

Dear Cutie Plus Toys Team,

I would like to request a [return/exchange] for my recent order.

Order Number: [Your Order Number]

Product Name: [Name of Product]

Reason for Return/Exchange: [Please describe the reason]

Preferred Solution: [Refund / Exchange for (specific product)]

I confirm the item is unused and in its original packaging with all tags attached.

Thank you,

[Your Name]

Step 3: Wait for Approval & Instructions

Our plush-loving team will respond within 1-2 business days with:

  • Return authorization (if approved)
  • Shipping instructions and return address
  • Return shipping label (if applicable)

Step 4: Ship Your Return

Once approved, please ship your return to:

Cutie Plus Toys Store
Returns Department
4209 Daffodil Lane
BOSTON, US 31626

We recommend using a trackable shipping service and keeping your tracking number safe.

Step 5: Receive Your Refund or Exchange

Once we receive and inspect your return:

  • Refunds: Processed within 5-7 business days to your original payment method (Visa, MasterCard, JCB, or PayPal)
  • Exchanges: Shipped within 1-2 business days after return processing
  • You’ll receive email confirmation for both processes

Important Notes

Return Shipping Costs:

  • Customers are responsible for return shipping costs unless the return is due to our error
  • Original shipping fees are non-refundable
  • For exchanges due to defective items, we’ll cover return shipping

International Returns: Since we serve customers globally (except some Asian countries and select remote areas), please note that international return shipping costs and any customs duties are the customer’s responsibility.

Damaged or Defective Items: If your plush friend arrives damaged or defective, please contact us immediately at [email protected] with photos of the damage. We’ll arrange a replacement or refund and cover all associated shipping costs.

Need Help?

Our customer service team is here to make your return experience as cuddly as our plush toys! Contact us at:

Email: [email protected]

We typically respond within 1-2 business days and will do our best to resolve any concerns promptly.

Thank you for choosing Cutie Plus Toys Store – where every plush deserves a loving home! 🧸✨