Information We Collect
To provide you with the best possible shopping experience, we collect the following types of information:
- Personal Information: When you place an order, we collect your name, email address, shipping address, and payment information
- Payment Details: We process payment information through secure third-party processors (credit/debit cards via PCI-DSS compliant gateways and PayPal)
- Technical Information: We automatically collect your IP address, browser type, device information, and pages you visit
- Communication Data: When you contact our customer service team at [email protected], we keep records of our correspondence
- Preferences: Information about your product interests and shopping preferences
How We Use Your Information
We use your information to create a joyful and secure shopping experience:
- Process your orders and deliver your new cuddly friends worldwide (except some Asian countries and select remote areas)
- Provide customer support and respond to your inquiries
- Improve our website, products, and services
- Send order confirmations and shipping updates
- Protect against fraudulent transactions and enhance security
- Personalize your shopping experience based on your interests in our various categories (Plushies, Mini, Mystical, and more!)
- Comply with legal obligations
Data Sharing and Disclosure
We treat your data with the same care we’d give our most precious plush toys! We only share your information when necessary:
- Service Providers: We share information with trusted partners who help us operate our store (payment processors, shipping carriers, IT services)
- Legal Requirements: We may disclose information when required by law or to protect our rights and safety
- Business Transfers: In the event of a merger or acquisition, customer information may be transferred to the new owners
- With Your Consent: We will share information with third parties when you have given us explicit permission to do so
We never sell your personal information to third parties for marketing purposes.
International Data Transfers
Since we serve customers globally (except some Asian countries and select remote areas), your information may be processed in countries outside your residence. We ensure appropriate safeguards are in place to protect your data in accordance with this Privacy Policy and applicable laws.
Data Storage and Security
Your security is our priority, just like we emphasize in our payment processing! We implement robust security measures including:
- SSL encryption to protect data during transmission
- PCI-DSS compliant payment processing
- Secure servers with limited access
- Regular security audits and updates
- Payment information is not stored on our servers
We retain your personal information only as long as necessary to fulfill the purposes outlined in this policy, unless a longer retention period is required by law.
Your Rights and Choices
You have control over your personal information, including the right to:
- Access the personal information we hold about you
- Correct inaccurate or incomplete information
- Request deletion of your personal information
- Object to or restrict certain processing activities
- Data portability – receive your information in a structured format
- Withdraw consent where processing is based on consent
To exercise these rights, please contact us using the information below.
Cookies and Tracking Technologies
Like most websites, we use cookies and similar technologies to enhance your shopping experience:
- Essential Cookies: Required for basic site functionality and shopping cart operations
- Analytics Cookies: Help us understand how visitors interact with our website
- Preference Cookies: Remember your settings and preferences
- Marketing Cookies: Used to deliver relevant advertisements (with your consent)
You can control cookie settings through your browser. However, disabling some cookies may affect your shopping experience.
Children’s Privacy
Our website is not directed at children under 13, and we do not knowingly collect personal information from children. Our plush toys may be for children, but our website is designed for purchase by adults.
Changes to This Privacy Policy
We may update this Privacy Policy periodically to reflect changes in our practices or legal requirements. We will post the updated policy on our website with a revised “Last Updated” date.
Contact Us
If you have any questions about this Privacy Policy or your personal information, our plush-loving team is here to help!
Email: [email protected]
Address: 4209 Daffodil Lane, BOSTON, US 31626
We typically respond within 1-2 business days and will do our best to resolve any privacy concerns promptly.
Thank you for trusting Cutie Plus Toys Store with your personal information – where secure privacy practices meet cuddly companions! 🧸✨